Frequently Asked Questions

Is it easy to get a hold of Customer Service?

Absolutely! It’s one of the things we pride ourselves on. Email us at [email protected] and we will respond within 24hrs, 7 days a week. If you need to speak to a live team member give us a call 888-644-DOGS Mon-Fri, 9am to 5pm CST.

 

Will I need to pay for shipping?

Any order of $49 will automatically be given free shipping. Any order less than that will pay a flat rate of $6.95

 

I placed my order and forgot something will I be billed for shipping twice?

We want shopping with zip.dog to be quick & easy, if you placed an order and need to add something the same day then no we will not charge for shipping twice. Most of our orders ship within 1 business day, if the original order has already shipped then a second shipping payment may be required.

 

How long does it take to get my package?

All orders received before 1pm CST are processed same day. Also orders are sent via priority 1-3 day services.

 

What areas do you ship to?

Currently we ship within the continental U.S. We do not ship to Alaska, Hawaii or U.S territories at this time.

 

Will you ship to an APO?

As veterans ourselves we know how difficult it can be to get the items we want while overseas and away from home, however, because of the heavy restrictions for goods sent to an APO we are unable to ship to these types of locations.

 

How will my order be packaged?

The most absolute care will be taken to both secure & box your order. Thats right! Every order, every time. Ensuring a no movement system is applied, your order will arrive to your doorstep in a box, not a polymailer envolope or bubble mailer.

What if my package is lost or damaged?

We know that once the package leaves our facility there may be a small chance of this happening and that we don’t have much control over that, but neither do you! That’s why we take full responsibility for your package doorstep to doorstep. If your package is lost or damaged just let us know. We may ask for pictures so please do not throw the damaged package away until instructed to do so.

 

Do you charge for returns?

Our goal is for you to be 100% satisfied. If for any reason you are not please email us at [email protected] and we will issue a Return Merchandise Authorization. All we ask is the items not be opened and/or expired.

 

Do you Autoship?

We sure do! Start, pause or stop anytime. No monthly fees! Turn the convenience on & never worry about forgetting to ordering your pal’s favorite treats, food or toys.